Shipping policy

 

Shipping and Delivery

At Studio B Sunderland, we aim to provide you with a seamless and efficient shipping experience. We value your satisfaction and want to ensure your orders arrive timely and secure. Please take a moment to review our shipping policies below:

Processing Time

• Orders typically take 3-5 business days to process before shipment, however, during extremely busy periods and Bank Holidays, orders can take up to 7 business days to be processed. Once your order is processed, you will receive a confirmation email.

Shipping Rates and Times

• We offer various shipping options to accommodate your needs.
• Domestic orders within the UK typically arrive within 2-3 business days from the date of shipment.
• International orders may take 7-21 business days for delivery, depending on the destination and customs clearance.

Shipping Partners

• We partner with reputable carriers to deliver your orders promptly and reliably.

Shipping Restrictions

• Please note that some products may have shipping restrictions based on their nature or destination. We advise reviewing product-specific shipping information on the respective product pages.

Tracking Your Order

• Once your order is shipped, you can request a tracking link via email.

Order Changes and Cancellations

• For any changes or cancellations to your order, please reach out to our customer support team who will endeavour to act act on your request.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Lost or Delayed Shipments

• In the rare event of a lost or significantly delayed shipment, please contact us immediately, and we will work with the carrier to resolve the issue promptly.

Returns and Exchanges

• For information regarding returns and exchanges, please refer to our Returns Policy page.

Contact Us

• If you have any further questions or concerns about shipping or delivery, please don't hesitate to contact our customer support team. We're here to assist you.