Refund policy

Items must be returned within 14 days of the date received by the customer

Any items worn or washed will not be refunded or exchanged.

If the parcel is returned outside of the returns cut-off period we will unfortunately be unable to process a refund. In this case, if you would like your item back you will be responsible for the cost of returning the parcel.

EXCHANGE AND RETURN 

Re-pack items with original labels and tags

Refunds or exchange will not be given if unfit for re-sale due to:

• makeup marks
• perfume/smoke smell
• tan marks
• alterations
• strong odours

Unfortunately we do not do exchanges from the website we will refund or give you a credit note

Please note customers are liable to pay any return postage costs

Earrings are non-returnable due to hygiene reasons.

SALE items are non-returnable;

RECEIVING INCORRECT OR FAULTY ITEMS

Goods must be inspected for faults or damages as soon as is practicable and within the 14 Day Returns Period

Please accept our apologies, To request a return, please email RETURNS@STUDIOBCLOTHING.SHOP with your order number and reason for return. 

We will try to rectify as soon as possible 

Any faulty returned items will be replaced when in stock.

If it is deemed that the fault was at our end, the maximum cost of return postage that we will refund is £4.99

Please send Returns to;

Name:	Mrs Sara Stafford
PO Box Name:	Studio B
PO Box Number:	1,553
Post Town:	SUNDERLAND
PO Box Postcode:	SR5 9YN

Returns can take up to 14 days to process.